Is it difficult for customers to understand what you’re trying to communicate on your website? Are you showing them a blank screen, or hiding key sections of your site from them? It can happen to the best of companies without them realising …
I can think of a couple of reasons why you might decline somebody’s custom: but only people that you no longer wanted to have as customers. You surely wouldn’t refuse to serve those people you do want to retain or exclude them from your corporate communications.
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